Saturday, March 5, 2011

NORMS FOR VARIOUS WORK IN PLI/RPLI

P L I Directorate D.O.29-9/2008-LI, Dated the 24th February, 2011.

Dear Chief Postmaster General,

            This is regarding norms for various works in PLI/RPLI. I am directed to intimate that the norms for various works in PLI/RPLI have been revised keeping in view the industry standards and various regulations of statutory authorities.

            These norms are as below:

Sl. No.
Particulars
Number of days
1.
Issue of Acceptance letter
15
2.
Issue of policy Bonds
15
3.
Inter Circle transfer of policies
10
4.
Settlement of claims on maturity
30
5.
Settlement of Claims on Death with Nomination
30
6.
Settlement of death claim involving investigation
90
7.
Payment of paid up value
30
8.
Loan for policies
10
9.
Change of address
10
10.
Change of Nomination
10
11.
Assignment
10
12.
Issue of duplicate policy document
10
13.
Revival of policy
15
14.
Conversion of policy
15

            It is requested that these norms be given wide publicity amongst the staff as well as customers so that services are provided in a time bound manner.

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